- CUSTOMER SERVICE
We understand that there is some level of anxiety attached with making a purchase online, and buying a product unseen. To help you make comfortable and smooth
purchases online here are a few tips from us:
Shop with merchants you know and understand, for products and brands you are familiar with Know what to expect. The merchants at WeBuyNatural.com are the same you have been shopping with offline for the past many years – they are well established in their domain and have a stellar reputation, making your transition to online shopping easy and smooth.
Check the product picture and description and make sure it is what you are looking for. We have detailed descriptions and high resolution pictures of all the products we sell at WeBuyNatural.com, and if you need to have a question answered just ask us.
Know the actual price of the product i.e. including the taxes, shipping and any other extra cost. WeBuyNatural.com prices include taxes, and shipping is always mentioned very clearly on the product description- no hidden costs anywhere.
Is the item in stock? Many times retailers put merchandise online that isn't available in stock- at WeBuyNatural.com- there is no such problem- we will mention very clearly if the item is out of stock and will inform you via email/sms as soon as it is available again.
Remember to check on exact delivery methods as well.Do you really want an item that has an open delivery date? We will specify very clearly the date by which you can receive the merchandise so you can have an "anxiety free shopping" experience at WeBuyNatural.com.
Payment methods should be completely secure The payment gateways used by WeBuyNatural.com are completely secure and established by well known companies such as CCAvenue , PayTM. Our Cash on Delivery system is also completely managed by us, so you can be assured that there will be no problems with your payment.
Be assured that return and exchange policies are clearly defined . Every item on our site has a clear return exchange policy spelled out so that all your questions are answered. Of course, if you still have a problem, contact us and you will hear from us within 24 hours.
Read what you are signing up for Make sure that all the information you share online is secure and will not be used for any other purpose- we are sure like us, you don't like to be spammed either. At WeBuyNatural.com- we guard your information very securely- and we aren't letting any spammers get to you.
Make sure the order has been confirmed .We will contact you via email and sms to confirm that your order has been received and will share other pertinent information with you on a timely manner.
Finally know what to expect when you receive your order.Your merchandise should reach you in good condition, with an invoice.